ld89's Privacy Policy
Your personal information is completely safe with us. Learn transparently how ld89 collects, stores, and uses your information.
1. Introduction and Applicability
ld89 (hereinafter referred to as "we", "us", or "the platform") operates a safe and reliable online gaming platform for players in Bangladesh. We place the highest priority on protecting your personal information. This privacy policy explains what information ld89 collects, why it is collected, how it is used, and what steps we take to protect your information.
If you register an account, make a deposit, or play any game using the ld89.cam website or mobile platform, this privacy policy applies in full. Please read it carefully.
This policy may be updated from time to time. If any significant changes are made, we will notify you at your registered email address or publish a notice on the platform.
2. What Information We Collect
2.1 Identity Information
At the time of account registration, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 and above may open an account)
- Email address
- Mobile number
- National ID number or passport number (where applicable, for KYC verification)
2.2 Financial Information
To process transactions, we store the following information:
- bKash, Nagad, or Rocket mobile wallet number
- Deposit and withdrawal amounts and history
- Transaction date and time
- Bank account details (where applicable)
Full credit card or debit card numbers are never stored on our servers. All financial information is protected by SSL encryption.
2.3 Usage and Activity Information
The following information is recorded automatically while you use the platform:
- IP address and device type
- Browser and operating system information
- Login time and session duration
- Game play history, bet amounts, and results
- Bonus usage information
2.4 Cookie and Tracking Information
The ld89 website uses cookies and similar technologies. These help to:
- Keep your login session active
- Remember your language and preferences
- Improve platform performance
- Detect fraud
You can disable cookies from your browser settings, however this may reduce some features of the platform.
3. Purpose of Information Use
Main Purposes
ld89 uses collected information only for the following legitimate purposes:
- Account Management: Creating your account, keeping it active, and ensuring its security.
- Transaction Processing: Successfully completing deposits and withdrawals via bKash, Nagad, and Rocket.
- Age Verification: Ensuring that only those aged 21 or above are using the platform.
- Customer Support: Providing assistance via 24/7 live chat and resolving your issues quickly.
- Bonuses and Promotions: Applying and sending eligible bonuses and offers to you.
- Fraud Prevention: Detecting unusual activity to ensure the security of accounts and transactions.
- Responsible Gaming: Identifying unusual playing patterns and arranging support where needed.
- Legal Obligations: Complying with applicable laws and regulations.
What We Do Not Do
ld89 never:
- Sells your personal information to third-party advertisers.
- Sends marketing messages without your consent.
- Shares your financial information outside of financial institutions or government authorities.
- Collects excessive information beyond what is needed.
4. Information Sharing with Third Parties
Limited and Controlled Sharing
ld89 shares your information only in the following circumstances and with the following parties:
- Payment Processors: bKash, Nagad, and Rocket — only the information necessary to complete transactions.
- Technology Partners: Game software providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe — to ensure game fairness and performance.
- Security Service Providers: Relevant agencies for fraud detection and KYC verification.
- Legal Authorities: On the basis of lawful requests from government authorities in accordance with applicable laws in Bangladesh.
All third-party partners are contractually bound to comply with our defined privacy standards. They may not use your information for any purpose other than the one for which it was provided.
5. Data Protection Measures
Technical Protection
- 256-bit SSL/TLS encryption is used for all data transfers.
- Passwords are stored using strong hashing algorithms.
- Firewalls and intrusion detection systems are active.
- Regular security audits are conducted.
Administrative Protection
- Only authorized staff may access user information.
- Staff receive regular data protection training.
- Logs of data access are maintained and reviewed periodically.
- A rapid response plan is in place in the event of a data breach.
Data Retention Period
ld89 retains your information in accordance with the following policy:
- All account information is retained for as long as the account remains active.
- Even after an account is closed, certain information may be retained for a specified period for legal and regulatory reasons.
- Financial transaction information is retained for a minimum of five (5) years.
- Information that is no longer needed is securely deleted.
6. Your Rights
Your Rights as a User
As a user of ld89, you have the following rights:
Right to Access Information
You may request at any time to know what information ld89 holds about you. We will provide a complete list within a reasonable time.
Right to Correct Information
If any of your information is incorrect, contact us to have it corrected. Additional verification may be required for changes to KYC-verified information.
Right to Delete Information
When closing your account, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Restrict Processing
In special circumstances, you may request that the processing of your information be restricted. We will carefully evaluate each request.
How to Exercise Your Rights
To exercise any of your rights, contact us through the following:
- Email: [email protected]
- Live Chat: 24 hours a day, 7 days a week (in Bengali)
We generally respond to all requests within 7 business days. Complex cases may take longer, in which case you will be notified.
7. Privacy of Minors
Restrictions for Those Under 21
ld89's services are only for those aged 21 and above. We do not knowingly collect or process information from any person under the age of 21.
All users must confirm their age at the time of registration. If we learn that someone has opened an account with a false age, the account will be closed immediately and all related information will be deleted.
If a parent suspects their child is using the ld89 platform, please contact [email protected] immediately.
8. Cookie Policy
Types and Purpose of Cookies
We use several types of cookies:
Essential Cookies
These are essential for the platform to function correctly. They are used for login sessions, security tokens, and basic operations. These cannot be disabled.
Analytics Cookies
These collect information to help us understand how the platform is used — which pages are most popular and where issues arise. Information is stored anonymously.
Preference Cookies
These remember your language preference, theme, and other personalized settings. The next time you visit the platform, you will have your preferred experience.
9. Changes to the Policy
Update Process
ld89 may review and update this privacy policy from time to time. In the event of changes:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notice will be sent to your registered email.
- Continuing to use the platform after an update means you agree to the new policy.
We recommend that you visit this page regularly and stay informed of any changes.
10. Contact Us
Contact us for any questions related to privacy
If you have any questions, concerns, or requests about this privacy policy, our support team is always ready. Support is available in Bengali 24 hours a day.