ld89 Terms and Conditions

2. Eligibility and Account Registration

The following conditions must be met to use the ld89 platform and open an account:

• You must be at least 21 years of age (for those aged 21 and above only).
• You must be a resident of Bangladesh and use this platform in a personal capacity.
• Each individual may operate only one account. Creating multiple accounts is strictly prohibited.
• The information provided at registration must be complete, accurate, truthful, and up to date.
• Your account login credentials (username and password) must be kept completely confidential.
• ld89 reserves the right to suspend or close an account if false or inaccurate information is provided.

3. Financial Transactions — Deposits and Withdrawals

All financial transactions on the ld89 platform are carried out in accordance with the following policies:

• Accepted payment methods: bKash, Nagad, and Rocket.
• Minimum deposit amount: ৳200 (by any method).
• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing typically takes between 30 minutes and 3 hours.
• Withdrawals may be delayed beyond the stated time due to the verification process.
• Withdrawal processing may be on hold if KYC verification has not been completed.
• If a suspicious transaction is detected, the account may be temporarily suspended for review.
• Depositing or withdrawing funds to or from a third-party account is strictly prohibited.

4. Bonus and Promotion Policy

ld89 bonuses and promotional offers are governed by the following terms:

• Welcome bonus: up to 100% on the first deposit, up to ৳15,000 in bonus.
• Wagering requirement to withdraw bonus: 15 times (15x).
• Each bonus offer has its own validity period and will be considered void once it expires.
• A user may use a specific bonus offer only once.
• If a withdrawal is made after receiving a bonus without completing the wagering requirement, the bonus will be forfeited.
• If multiple accounts are used to claim bonuses, all accounts and balances will be forfeited.
• VIP Program cashback: Bronze tier — up to 0.3% weekly; Silver tier — up to 0.5% weekly; Gold tier — up to 0.8% weekly.
• ld89 reserves the right to modify, suspend, or cancel any bonus offer at any time.

5. User Responsibilities and Prohibited Activities

The following activities are strictly prohibited while using the platform:

• Attempting unauthorized access to another user's account.
• Using bots, automated software, or any form of fraudulent technique.
• Using the platform for money laundering or any illegal activity.
• Attempting to introduce viruses or harmful code into the ld89 system or network.
• Registering using a false identity or the identity of another person.
• Collaborating with other users to attempt to exploit system vulnerabilities.

If a user engages in any of the prohibited activities above, ld89 may immediately suspend or permanently close the account and notify the relevant authorities.

6. Privacy and Data Protection

ld89 places the highest importance on protecting users' personal information:

• Personal information you provide is kept secure through SSL encryption technology.
• Your information will not be sold or transferred to third parties, except where required by legal obligation.
• Information necessary for identity verification and fraud prevention may be collected.
• To learn about our full privacy policy, please visit the Privacy Policy page.

7. Responsible Gaming

ld89 believes in responsible gaming and is committed to the well-being of its users:

• Only those aged 21 and above are permitted to participate on our platform.
• Users may set their own deposit limits, session time limits, and betting limits.
• A self-exclusion option is available for those who wish to temporarily or permanently exclude themselves.
• If you suspect a gaming addiction, please contact our 24/7 live chat.
• Gaming is for entertainment — not as a solution to financial problems.

For more details, please visit our Responsible Gaming page.

8. Account Suspension and Termination

ld89 reserves the right to suspend or permanently close any account in the following circumstances:

• In the event of a breach of any provision of these Terms.
• If evidence of fraudulent or deceptive activity is found.
• If the user fails to provide the required identity verification documents.
• Upon receipt of a court order or directive from a relevant authority.
• At the user's own request.

Upon account closure, any valid balance will be returned after proper identity verification; however, if fraud is proven, the balance will be forfeited.

9. Intellectual Property

All content, design, software, and materials on the ld89 platform are entirely owned by ld89:

• Reproducing, distributing, or modifying any content from the platform without permission is prohibited.
• Game software is used under the intellectual property rights of the respective game providers.
• The ld89 brand name, logo, and trademarks may not be used without authorization.

10. Limitation of Liability

ld89 is not liable for the following:

• Loss caused by internet disconnection or technical errors.
• Issues arising from third-party services (payment gateways, game providers).
• Loss resulting from a user's own negligence or breach of these Terms.
• Force majeure events such as natural disasters, government restrictions, and similar circumstances.

In any case, ld89's maximum liability will be limited to the total balance available in the user's account.

11. Dispute Resolution

Any dispute between ld89 and a user will be resolved through the following process:

• First, an attempt must be made to resolve the matter through our 24/7 live chat customer support team.
• If the matter is not resolved via live chat, a complaint with full details may be submitted by email.
• ld89 will review any complaint received and respond within a reasonable time.
• In disputes regarding game outcomes, the game server log will be considered final evidence.

12. Applicable Law

These Terms are governed by applicable law and jurisdiction. The user acknowledges that they are using this platform voluntarily and participating at their own responsibility.

• In interpreting these Terms, the Bengali language version will take precedence.
• Even if any provision of these Terms is declared invalid by a court, the remaining provisions will remain in effect.

13. Contact

For any questions or complaints regarding these Terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We are always ready to provide you with a prompt and effective resolution to your questions.